Contact for information on practical matters

Check for questions about practical matters, such as what you can buy online, what you can bring to or from abroad and what the import tariffs are.

Information for businesses

Information for businesses dealing with Customs is available at Customs for business. The site of the National Customs Helpdesk covers automated declaration and other processes. It is also possiible for businesses to contact the Customs Administration of the Netherlands by phone.

Contact via social media

Customs can be reached via Instagram, LinkedIn, Facebook and Twitter. Aks your question in English and we're happy to be of service. 

Contact the Customs Information Line

0800 0143 (free of charge), Monday to Friday from  7 a.m. to 11 p.m. On Saturday and Sunday from 8 a.m. to 4:30 p.m.

Call this number if you have any questions on customs matters. For example, online purchases, buying souvenirs abroad and import tariffs. We cannot tell you where your package is. Ask your postal or courier company.

If you are calling from abroad, call: 055 538 538 9.

Contact spokespeople Dutch Customs (for journalists)

For press or media inquiries please contact the spokespeople of the Dutch Customs.